WO~MENS HAVEN

Terms of Service

Version 1.2.1 · Effective 31 August 2026

1. Who we are

WO~MENS HAVEN ("we", "us", "the Platform") is a private peer-support community and marketplace that also enables members to book paid consultations with independently verified doctors and to message verified nurses for general guidance. The Platform is operated in connection with sisters-haven.com / app.sisters-haven.com.

2. Eligibility

You must be at least 18 years old (or the age of majority where you live, if higher) and able to form a binding contract. We may apply access controls during onboarding or limited testing periods. You are responsible for keeping your login credentials secure.

3. Not medical care; not emergency services

Peer-support rooms and private nurse messages are for lived-experience sharing, emotional support, and general guidance. They are not therapy, diagnosis, or medical advice. Live Spaces are optional clinician-hosted group sessions (audio or video) for general educational guidance only — not diagnosis, treatment, therapy, or emergency care. WO~MENS HAVEN is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or medical condition. Doctors on the Platform provide their own professional services; WO~MENS HAVEN is not your doctor and does not practice medicine. Verified nurses may offer supportive guidance only and must refer clinical questions to appropriate care. If you are in danger or experiencing a medical or mental-health emergency, contact local emergency services immediately. Crisis monitoring tools (if any) do not create a duty of emergency response.

4. Accounts and community conduct

You agree to follow our Acceptable Use Policy and Community Guidelines, treat others with respect, and not harass, threaten, exploit, or share others' private information. We may mute, restrict, suspend, or ban accounts for violations, safety reasons, or legal compliance.

5. Free access, Premium membership, and payments

(a) Free access: without Premium you may use designated free peer-support rooms subject to fair-use limits disclosed in the app (including a daily post limit). Free access does not include specialty rooms, @-mentions of nurses or doctors in rooms, unlimited posting, or ongoing private nurse messaging beyond any complimentary message disclosed in-product. (b) Premium membership (monthly/yearly, with any store introductory trial) is billed through the Apple App Store or Google Play via in-app purchase (currently facilitated by RevenueCat) and may unlock specialty rooms, clinician @-mentions, unlimited posting in free rooms, and ongoing Ask-a-nurse messages as disclosed at purchase. Manage or cancel in your store account settings. (c) Doctor consultations are separate and processed via providers such as Paystack; we disclose a platform fee (currently 25%) and remit the doctor's fee (currently 75%) after completion and any hold, subject to our Returns & Refunds Policy. Promotional discounts may apply when disclosed at checkout. (d) No peer-to-peer wallet transfers. Refunds follow our Returns & Refunds Policy and store/payment-provider rules. (e) Live Spaces hosting (verified clinicians only): clinicians receive a limited number of included go-live sessions as disclosed in the app; additional hosting capacity may be purchased through the Apple App Store or Google Play as a consumable in-app product (currently facilitated by RevenueCat). Price, pack size, and refund rules are shown at purchase; store refund policies apply. Hosting credits are non-transferable and consumed when a clinician starts a session under our disclosed rules.

6. Content you post

You retain rights in content you create, but grant us a non-exclusive license to host, display, moderate, and process it to operate and secure the Platform (including safety review, short-lived story updates, and bookmarks you save for yourself). Do not post illegal content, sexual content involving minors, malware, or others' confidential information without permission.

7. Safety tools and monitoring

We may use keyword/crisis matching, human review, and related alerts when content suggests someone may be at risk. You consent to such processing as described in the Privacy Policy.

8. Doctors, nurses, and marketplace

Verified doctors are independent professionals, not employees of WO~MENS HAVEN unless expressly stated otherwise. Clinical decisions, licensing compliance, and professional insurance are the doctor's responsibility. Doctors must pass our credential review (including license documentation and background-check consent) before listing. Consultation payments are collected by the Platform and paid out under our payout and refund policies. Verified nurses may appear in peer rooms and respond to private Ask-a-nurse threads with general supportive guidance only — not diagnosis, prescription, or emergency care. Abuse of complimentary nurse messages or harassment of nurses may result in moderation action.

9. Disclaimers

WO~MENS HAVEN is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or medical condition. THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" TO THE MAXIMUM EXTENT PERMITTED BY LAW. We do not warrant uninterrupted or error-free service.

10. Limitation of liability

To the maximum extent permitted by law, WO~MENS HAVEN and its operators will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, or goodwill. Our aggregate liability for claims relating to the Platform will not exceed the greater of (a) amounts you paid us for membership in the 12 months before the claim or (b) GH₵500, except where liability cannot be limited by law (including death or personal injury caused by negligence where such limitation is prohibited).

11. Indemnity

You agree to indemnify and hold us harmless from claims arising out of your misuse of the Platform, your content, or your breach of these Terms, except to the extent caused by our willful misconduct.

12. Termination

You may stop using the Platform at any time and may schedule account deletion in the app. We may suspend or end access for breach, risk, or operational reasons. Provisions that should survive (including liability limits, indemnity, and dispute terms) will survive. Ending Premium membership through the store does not automatically delete your account.

13. Changes

We may update these Terms by posting a new version in the app. Material changes may require renewed acceptance. Continued use after acceptance of a new version constitutes agreement to that version.

14. Governing law

These Terms are governed by the laws of Ghana, without regard to conflict-of-law rules, unless mandatory consumer protections in your country of residence require otherwise. Courts in Accra, Ghana shall have non-exclusive jurisdiction, subject to those mandatory protections.

15. Contact

[email protected]